FAQ's
ORDERS & PURCHASING
How can an order be placed?
Orders are accepted exclusively through the official Zaurelle platform. Each transaction is secured and processed through verified systems.
Can an order be modified or cancelled?
Requests for modification or cancellation are dependent on the stage of processing. Once an order has been dispatched, it is considered final.
DELIVERY
Where does Zaurelle deliver?
Zaurelle currently delivers across India. International expansion will follow in alignment with the house’s growth.
How long does delivery take?
Dispatch timelines are defined at checkout. Delivery durations may vary depending on location and logistical conditions.
RETURNS & EXCHANGES
Are returns accepted?
Returns may be requested within the specified window, provided the product remains unused, unaltered, and in its original condition with packaging intact.
Can an item be exchanged?
Exchanges are subject to availability and eligibility criteria.
PRODUCT CARE
How should a Zaurelle piece be maintained?
Each product includes specific care instructions. Adhering to them ensures the longevity, structure, and integrity of the piece.
AUTHENTICITY
How can authenticity be verified?
Authentic Zaurelle pieces are available exclusively through official Zaurelle channels. Any external source is not recognized by the house.
RESPONSIBILITY
Does Zaurelle follow responsible production?
The house operates through controlled production and deliberate scaling, minimizing excess while maintaining defined standards.
For further assistance, connect with the Zaurelle Concierge.
Access is considered.